This service is rated as
Good
overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at Primary Care Services and Solutions as part of our inspection programme for newly registered services.
Primary Care Services and Solutions is a stand-alone aural care service which specialises in ear wax removal by microsuction or ear irrigation.
The director is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Our key findings were:
- The service had been registered with CQC for 12 months but had been operational for only one month at the time of our visit. Systems for operational and clinical governance were in place.
- Staff working at the service were appropriately recruited, trained and mentored to carry out their role effectively.
- The service demonstrated flexibility in type and location of appointment which was offered to best suit patients’ needs.
- Feedback from patients following their procedure was overwhelmingly positive.
- Staff told us they enjoyed working at the service and felt supported in their role.
Although we did not identify any breaches of regulations the provider should:
- Update their registration details with the Care Quality Commission so that it more accurately reflects their service
- Update their website to ensure it contains up to date information, and provides patients with information on how to make a complaint
- Introduce documentation to evidence that equipment cleaning has taken place between patient consultations.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care