• Care Home
  • Care home

Neville Lodge

Overall: Good read more about inspection ratings

109 Thorne Road, Doncaster, DN2 5BE 07583 635516

Provided and run by:
Riverside Healthcare Limited

Latest inspection summary

On this page

Our current view of the service

Good

Updated 25 January 2024

Neville Lodge is a residential care home providing personal and nursing care for to up to 6 people. The service provides support to adults with learning disabilities and autistic people. At the time of our inspection there were 3 people using the service. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We carried out our on-site assessments on 31 January 2024 and 9 February 2024. Off site assessment activity started on 14 February 2024 and ended on 16 February 2024. We looked at the quality statements in Safe and Well-Led to identify improvements since the last assessment. The last rating for this service was inadequate (published 17 July 2023) and there were breaches of regulations. The provider completed an action plan after the last assessment to show what they would do and by when to improve. This service has been in Special Measures since 17 July 2023. During this assessment the provider demonstrated improvements had been made and the service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures. The provider had taken action to address the concerns raised at our last inspection and had supported the entire staff team through a period of change. The ethos, values, attitudes and behaviours of leaders and staff ensured people could lead confident, inclusive and empowered lives. Staff felt supported by the management team. The overarching governance system included a series of audits which checked areas such as medication, cleanliness and support planning.

People's experience of the service

Updated 25 January 2024

People told us they were happy living at Neville Lodge and they felt safe with all the staff. One person told us, "This has been by far the best [service] and I love it here. I feel safe and I like the environment I live in." People's relatives and families told us the staff know people well and involved them to manage risks. One family member said, "[Person] has risk assessments in place and we are involved in their care and support." Another relative told us, "At Neville Lodge the service is all about the people living there. [Relative] is able to make choices every day and they are involved in all their support plans. Staff are very respectful of them." People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The service adhere to the principles of the Mental Capacity Act and support was planned in people's best interests. Risks associated with people's care and support were assessed, monitored and managed to ensure people were safe. People were supported by sufficient staff to meet their needs and ensure people's preferences were considered. Staff knew people well and understood their needs. People received their medicines as prescribed. People's needs were assessed, and support was provided in line with what people wanted and needed. People received good outcomes which met their health, social and emotional needs.