CM Supported Living Services

CM Supported Living Services is a home care service providing personal care to people in their own homes. At the time of the inspection, four people received personal care services from CM Supported Living Services. Not everyone who used the service received personal care. We only inspect where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People’s relatives were very happy with their experience of the service. One relative said, "I can’t praise them enough." Another relative said, “They have been wonderful.” The provider had processes in place to manage risks, including risks arising from the COVID-19 pandemic. We were assured the provider used personal protective equipment (PPE) in line with government guidance to protect staff and people who used the service. There were suitable processes to protect people from the risk of abuse or poor care.

People received care and support that was effective, based on detailed assessments and care plans, and delivered by staff with the necessary skills and training. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported in a caring way. The service focused on people’s independence and dignity, and respecting them as individuals. There were good relationships between people and their care workers.

People received responsive care. There were processes in place to make sure people received care according to their agreed plans, needs and preferences. There was a focus on people’s communication needs where they did communicate verbally.

The service people received was well led. The service focused on person-centred care and good outcomes for people. There were effective systems in place to manage the service, improve the quality of care people received, and support staff to deliver high quality care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

This service was registered with us on 19 April 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.