Affinity Care and Support Services Limited

Affinity Care and Support Services Limited provides personal care and support to people in their own homes. Not everyone who uses this type of service receives personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection there were 2 people using the service and both were receiving personal care.

People’s experience of using this service and what we found

Risks to people were assessed and measures were put in place to minimise the risk of harm to them and others. There were effective systems in place to protect people from the risk of abuse. Recruitment processes were safe. Safe infection prevention and control procedures were followed to minimise the risk of the spread of infection. Medicines were managed safely; people received their medicines as prescribed.

People’s needs and choices were assessed, and they had a care plan detailing how their needs were to be effectively met and their care plans were kept under review. People’s communication needs were understood and met. People received the support they needed to maintain a healthy diet and their healthcare needs were well documented and understood. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with kindness and their dignity and independence was fully respected. People and relevant others such as family members were involved in the provision of care and their views about the service and the care provided were listened to and acted upon.

There was a complaints procedure which was shared with people and relevant others. The registered manager/provider viewed complaints as a way of improving the quality of the service people received. People were fully involved along with relevant others in planning and reviewing their care.

The registered manager/provider understood their role and responsibilities and they were committed to ensuring people received high quality, person-centred care with good outcomes. There were robust systems and processes in place to check on the quality and safety of the service and improvements were made in a timely way. There was good partnership working with others to make sure people received all round care and support.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 27 May 2022, and this is the first inspection.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

This was an ‘inspection using remote technology.’ This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and phone calls to engage with people and family members about their experiences of the service as part of this performance review and assessment.