St Mary's

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed 1 quality statement in the caring key question and found evidence of good practice. The score for this area has been combined with scores based on the rating from the last inspection, which was good. People told us they had choice. Comments included, “I laid in this morning, but that was my choice”, “I can get up when I want. If I missed breakfast, they would still find me something”, “I get up when I want and go to bed when I want.” Staff told us they prompted people to make choices about day-to-day decisions, such as where and how they wanted to spend their time and what they wanted to wear. However, it was not always clear if the person using the service understood the questions asked because some people were living with dementia and staff were not directed to check understanding.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they had choice. Comments included, “I laid in this morning, but that was my choice”, “I can get up when I want. If I missed breakfast, they would still find me something” and “I get up when I want and go to bed when I want.”

The manager told us people and their relatives were involved in their care. This included involving people in their care plans and giving regular updates to relatives when appropriate. Staff told us they prompted people to make choices about day-to-day decisions, such as where and how they wanted to spend their time and what they wanted to wear.

Staff offered people choice in some aspects of their care. For example, asking people about aspects of their daily life. We did not see any other supporting communication aids to support these discussions. Staff were engaging although activities were limited.

Community engagement was limited. However, the registered manager had recognised this and was working on more community-based activities as well as involving the community with the service. Visiting was somewhat restricted with protected mealtimes. However, friends and family could still visit during these times if requested in advance. Care plans recorded how people had been involved in their care planning. People's choice and preferences were included in their care plans. Care plans contained information about people's life histories and social needs.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.