Wordsley House

Updated 10 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC's response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. We received information that non-exempt staff had not been vaccinated against COVID-19. This was a targeted inspection looking at the IPC practices the provider has in place, including checks on vaccination status. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 27 January 2022 and was unannounced.

Updated 10 March 2022

About the service

Wordsley House provides accommodation for up to eight people who require personal care. The service supports younger adults and older people some of which were living with mental health needs. At the time of this inspection there were eight people living at the service.

People’s experience of using this service and what we found

People who used the service and their relatives were happy with the care and support they received. Without exception, people and their relatives said staff were kind, caring and respectful.

People and their relatives told us the service was safe. Appropriate safeguarding procedures were in place and staff had been trained in how to protect people from abuse. People managed their own medicines safely. The provider managed risks well and learned from accidents and incidents. The home was clean and health and safety checks had been carried out.

There were enough staff on duty to meet people’s needs. Staff received the training, support and information they needed to provide effective care. The provider had effective recruitment and induction procedures to ensure only suitable staff were employed.

Staff had developed good relationships with people. They ensured each person felt included and valued as an individual. People’s care was based on detailed assessments and person-centred care plans. People and those important to them had been involved in planning and reviewing their care.

People were engaged in meaningful activities of their choice. There were good links with the local community. People maintained important relationships with their friends and relatives. People and their relatives did not have any complaints about the service.

People were supported with their healthcare needs and had access to healthcare professionals when required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The provider had effective systems for monitoring the quality of the service, gathering feedback and making continuous improvements. People, their relatives and staff were empowered to make decisions and contribute to the running of the home.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 7 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.