We carried out a review of the data available to us about Mulbury Care Services Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Mulbury Care Services Limited, you can give feedback on this service.
Mulbury Care Services Limited is a domiciliary care service providing personal care to people who live in their own homes. At the time of the inspection the service was supporting one person.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
The systems and records in place needed to be developed further and formalised to ensure they demonstrated how the quality of the service was monitored.
People were supported by staff that understood their individual needs and had been trained and understood how to protect people from abuse. People received their medicines by trained staff and when they needed them. Systems were in place to reduce the risk of infection.
People received a consistent and reliable service from staff who were described as kind, friendly, and caring. Staff felt supported and had access to information to guide them in their role. Relatives told us they were happy with the service provided, and they knew who to contact if they had any concerns. Feedback was actively sought about the quality of the care being provided.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: This service was registered with us on 20/04/2021 and this is the first inspection.
Why we inspected
This was a planned inspection to rate the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.