We carried out a review of the data available to us about Circle of Care Office on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Circle of Care Office, you can give feedback on this service.
Circle of Care Office is a domiciliary care agency providing personal care to people in their own homes. At the time of our inspection there were 59 people who received a service. Not everyone who used the service received personal care. At the time of the inspection there were 40 people receiving personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People's experience of using this service and what we found
People were supported by extremely kind and caring staff who respected their privacy and dignity. They received a person-centred service from staff who knew them well and were passionate about delivering good quality care. There were many examples where the service went above and beyond to achieve an outstanding quality of life for people in their own homes.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Governance systems were comprehensive and regular audits were in place. Issues were identified and addressed promptly.
Staff had a good knowledge of people and any risks to their health and wellbeing. Risk assessments were sufficiently detailed and ensured people were safe.
People received all their planned care calls in a timely manner. The provider was actively recruiting and promoting careers in care in the community, and recruitment procedures were in place. People felt safe with the staff that supported them and safeguarding procedures were in place.
Systems were in place to reduce the risk of the spread of infection. Accidents and incidents were monitored, and reflective practice occurred to reduce the risk of occurrence and ensure lessons were learnt.
Staff received good induction and comprehensive training. Staff felt well supported and valued and received supervisions and spot checks to support them in their roles.
Where appropriate people were supported with their health care needs and their fluid and nutritional intake. There was good communication between health professional, staff, relatives and people.
People and staff were positive about the support they received from the management team. This led to good care been delivered and good staff morale.
Rating at last inspection
This service was registered with us on 20 April 2021 and this is the first inspection. The last rating for the service at the previous premises was Good, published on 25 April 2018.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.