Resource Gate Care

Updated 30 June 2022

The inspection

We carried out this performance review and assessment under Section 46 of the Health and Social Care Act 2008 (the Act). We checked whether the provider was meeting the legal requirements of the regulations associated with the Act and looked at the quality of the service to provide a rating.

Unlike our standard approach to assessing performance, we did not physically visit the office of the location. This is a new approach we have introduced to reviewing and assessing performance of some care at home providers. Instead of visiting the office location we use technology such as electronic file sharing and video or phone calls to engage with people using the service and staff.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 72 hours’ notice of the inspection. This was because we needed to be sure that the registered manager would be available to support the inspection.

What we did before the inspection

We reviewed information we had received about the service. We sought feedback from the local authority who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

This performance review and assessment was carried out without a visit to the location’s office. We used technology such as video calls to enable us to engage with people using the service and staff, and electronic file sharing to enable us to review documentation.

Inspection activity started on 6 June 2022 and ended on 21 June 2022.

We spoke with one person using the service about their experience of care provided. We spoke with five members of staff including the registered manager and care workers.

We reviewed a range of records. This included two people’s care records and medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Updated 30 June 2022

About the service

Resource Gate Care is a domiciliary care agency providing personal care to people living in their own homes or flats. The domiciliary care agency is registered to provide care to people over and under the age of 65, people living with dementia, people living with a physical disability and people living with a learning disability or autism.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection the service was supporting a total of eight people, of which two people were being supported with the regulated activity of personal care.

People’s experience of using this service and what we found

People told us they felt safe and were positive about the care they received. People told us, “The staff are very kind and caring.” Risk assessments were in place which provided guidance to staff to mitigate risk.

A recruitment process was in place to ensure staff were suitable for their role. An induction and training process was in place to prepare all staff for their role. People felt the staff had the relevant skills and knowledge to support them appropriately.

People were supported by a consistent staff team and felt the staffing levels were adequate. One person told us,” I have never been without care when I need it.”

The provider had a system in place to support the safe management of medicine. Staff had received training in the administration of medicine and had had their knowledge and skill assessed to ensure it remained safe.

A quality and assurance process was in place to identify where improvements were required to make change and support development of the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they found the registered manager and staff to be approachable. One person told us, “The registered manager and staff listen to me and make me feel valued.”

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 7 April 2021 and this is the first inspection.

Why we inspected

This was a planned inspection as a newly registered service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.