The Care Quality Commission
  • Doctor
  • Independent doctor

Heartsure

Overall: Good read more about inspection ratings

1 Brunswick Road, Kingston Upon Thames, Surrey, KT2 6SB

Provided and run by:
Heartsure Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Heartsure on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Heartsure, you can give feedback on this service.

11 October and 08 November 2022

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Heartsure on 11 October and 08 November 2022 as part of our inspection programme. The practice is an independent cardiology service located at 1 Brunswick Rd, Kingston upon Thames, London, KT2 6SB.

Mr Tom Hastings is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Heartsure is an independent provider of medical services and offers a full range of private cardiology services. This is the first inspection of the service, and this will be a rated inspection.

Six people provided feedback via online reviews about the service. All the feedback we received was very positive, with an average of 5/5 stars, about the staff and services provided by the practice.

This service is registered with CQC under the Health and Social Care Act 2008 for diagnostic and screening procedures and the treatment of disease, disorder or injury.

Our key findings were:

  • The service provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs in line with national guidance.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
  • The service was aware of current evidence-based guidance and they had the skills, knowledge and experience to carry out their roles.
  • The service had systems and processes in place to ensure patients were treated with compassion, dignity and respect and they were involved in decisions about their care and treatment.
  • There was a clear leadership structure and staff felt supported by management.
  • The practice had systems in place to collect and analyse feedback from patients.
  • The practice was aware of their responsibility to respect people’s diversity and human rights. We saw that all staff had completed equality and diversity training.

The areas where the provider should make improvements are:

  • Continue to expand their quality improvement and clinical audit programme.
  • Take action to contemporaneously update staff records regarding staff immunisations and immunity.
  • Take action to convert the Legionella risk assessment from a domestic property to commercial healthcare location.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services