Goodpeople Healthcare Ltd

Updated 13 July 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 19 May 2022 and ended on 20 June 2022. We visited the location’s office on 19 May 2022.

What we did before the inspection

We sought feedback from professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We also reviewed information we held about the service in our systems. We used all this information to plan our inspection.

During the inspection

We spoke with people and relatives about their experience of the care provided. We spoke with four members of staff including the nominated individual, registered manager and staff who provided care as well as other tasks. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

Updated 13 July 2022

About the service

Good People Healthcare LTD is a domiciliary care agency providing personal care to people living in their own homes. The service is registered to provide support to children and older and younger adults. At the time of our inspection the provider was supporting two people with personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People and relatives felt care was provided safely. Staff had a good understanding of how to keep people safe when accident and incidents occurred. The provider was not supporting people with the administration of medication at the time of inspection; however, robust plans were in place to train staff in this area. Risk assessments were in place and provided staff with clear guidance on how to manage risks associated with the provision of people's care.

Initial assessments had been completed by the provider in collaboration with people and their relatives. Training for staff was in place and staff had completed online training courses; however, further development of the providers training programme was needed so they could carry out more specialised training. We discussed this with the registered manager who evidenced staff had completed the ‘Care Certificate’ and advised of their plan to implement further training sourced through the local authority and other external training companies. The Care Certificate is an agreed set of standards that define the knowledge, skills and behaviours expected of specific job roles in the health and social care sectors. It is made up of the 15 minimum standards that should form part of a robust induction programme.

Relatives praised staff for the care provided to people and stated a caring culture was promoted by the registered manager who provided care themselves. The registered manager worked directly with other staff and monitored practice to ensure care was being provided to the required standard. Care plans were person centred and provided clear guidance to staff on how to support people while respecting their likes, dislikes and preferences.

People and relatives praised the provider and staff for their support in communicating with people and seeking consent to provide care. Nobody was receiving end of life care at the time of inspection; however, related information had been recorded.

The provider was not evidencing quality assurance checks they were carrying out. We were assured audits and checks were happening from feedback provided by people and relatives; however, these had not been recorded formally. When we discussed this with the registered manager, they shared templates they developed and provided assurance these would be implemented immediately. The registered manager advised as the service grows, they intend to recruit care co-ordinators to maintain the level of active involvement in peoples care packages at management level. Staff felt supported by the registered manager.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 30 April 2021 and this is the first inspection.

Why we inspected

This inspection was carried out to provide a rating to the service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.