My Hair Transplant Clinics

Updated 4 April 2023

My Hair Transplant Clinics is operated by Cosmetics Surgery Limited. Cosmetics Surgery Limited specialises in hair loss treatments and providers consultations from other locations within England. My Hair Transplant Clinics provides consultation, examinations and hair transplants. All surgeries are day cases and there are no overnight facilities. The clinic consisted of 10 procedure rooms. Four surgeons were employed and 22 Surgical Assistants, 8 of which were part time.

We spoke with two surgeons, the clinical manager, four Surgical Assistants, two IT support workers and four patients.

The clinic provides hair loss treatment to both male and female patients.

We carried out the announced inspection on 14 February 2023.

Updated 4 April 2023

This was the first time we rated this service. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risk to patients, acted on them and kept good care records. The service had policies in place to manage incidents well and had the scope to practice shared learning.
• Staff provided care and treatment based on national guidance and evidence-based practice. Managers monitored the effectiveness of the service and recorded good outcomes for patients. Managers ensured staff were competent in their roles. Patients were given pain relief when required. Staff worked well together for the benefit of patients and supported them to make decisions about their care.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to take account of patient’s individual needs and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait long for treatment.
• Leaders ran services well using reliable information systems. Staff understood the service’s vision and values and demonstrated this in their work. Staff felt respected, supported and valued. They were focused on the needs of the patient receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and all staff were committed to continual improvement.

However:

• The service did not always manage medicines well and we found out of date medication at the service. We also found medication intended for single use stored in medicine cabinets and not discarded after the initial use. However, they were quick to rectify errors in medicine management.

Updated 4 April 2023

This was the first time we rated this service. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available seven days a week.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their procedure and after care. They provided emotional support to patients, families and carers.
• The service took account of patients’ individual needs and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

However:

• The service did not always manage medicines well and we found out of date medication at the service. We also found medication intended for single use stored in medicine cabinets and not discarded after the initial use. However, they were quick to rectify errors in medicine management.