Church View

Updated 30 October 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

We received information of concern about infection control and prevention measures at this service. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 23 October 2020 and was unannounced.

Updated 30 October 2020

We inspected Church View on 15 January 2019. The inspection was unannounced. At our last inspection of the service, on 22 and 30 November 2017, we found that service overall required improvement, however there were no breaches of Regulations of the Health and Social Care Act 2008 (Regulated Activities).

Church View is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Church View accommodates up to 45 people in purpose-built premises.

The home manager had been registered by CQC in August 2017. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. People we spoke with considered that the manager was approachable and was effective in her role.

We found there were enough staff to meet people’s support needs and new staff were recruited safely. Training was provided to ensure staff had the knowledge and skills to work safely and effectively. Staff were supported in their role through individual supervisions.

Health and safety checks were completed on a regular basis and the premises and equipment were clean and well maintained. Risks to people’s health and safety had been assessed and action to taken to mitigate the risks. Accidents and incidents were recorded and analysed. People’s medicines were managed safely.

People told us they felt safe in the home and that they had no concerns regarding their care. They told us the staff were kind and caring and protected their dignity and privacy.

Applications to deprive people of their liberty had been made appropriately. Records showed that consent was sought in line with the principles of the Mental Capacity Act 2005.

People received the supported they needed to eat and drink and their dietary needs and preferences were catered for.

People’s needs were assessed and care was provided support in line with their wishes. People's independence was promoted and they were involved in the planning of their care. People could choose how they spent their time.

People told us they enjoyed the social activities and trips out that were provided in the afternoons.

Complaints were handled and responded to appropriately.

The registered manager and senior managers completed regular quality monitoring audits which identified any areas needing improvement. People who lived at the home and their relatives were able to give their views through surveys and meetings.