• Care Home
  • Care home

Paradise House

Overall: Good read more about inspection ratings

30 Paradise Lane, Leyland, Lancashire, PR26 7ST (01772) 452750

Provided and run by:
DHCH14

Important: The provider of this service changed - see old profile

Latest inspection summary

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Background to this inspection

Updated 6 October 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector and one Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. An inspector who was new to CQC, was also present at the inspection for observational and learning purposes only, they did not take an active role in the inspection process.

Service and service type

Paradise House is a ‘care home.’ People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us.

Paradise House is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since its registration.

The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We undertook a tour of the home to ensure it was safe and suitable to meet people’s needs. We also observed the delivery of care and support at various times throughout the day, including the lunch time experience. We spoke with eight people who lived at the home, two relatives, the registered manager, the head of compliance, three members of care staff and a visiting healthcare professional.

We looked at records in relation to people who used the service including three care plans and systems for monitoring the quality of the service provided.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at staff training and quality assurance records. We also spoke with two relatives on the telephone to help us understand their experience of the care and support their loved one received.

Overall inspection

Good

Updated 6 October 2022

About the service

Paradise House is a residential care home providing personal care for up to 39 older people, including those living with dementia. At the time of our inspection there were 37 people using the service. The service is purpose built and is situated in a residential area.

People’s experience of using this service and what we found

People living at Paradise House benefited from a service that was committed to providing safe and high-quality care and support. People told us they enjoyed living at the service.

Staff recruitment processes ensured staff were safe to work with people. Risks to people were identified and managed and mitigated by staff to lessen the risk of harm to people. Policies and procedures were in place to keep people free from the risk of abuse and harm.

We received positive feedback from both people living at the home and their relatives about the quality of the care and support they received from staff. Staff were described as kind, caring and ‘willing to go the extra mile.’

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service adopted a positive culture which was committed to delivering high-quality care to people. Staff understood and shared these values. Governance and quality assurance processes helped to monitor service performance. People, their relatives and staff spoke positively about the registered manager.

The service worked in collaboration with other relevant organisations to help achieve positive outcomes for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 19 July 2021 and this is the first inspection.

The last rating for the service under the previous legal entity was good, published on 16 November 2019.

Why we inspected

We carried out this comprehensive inspection to award a rating for the service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.