Parkdale Care Home

Updated 30 November 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Parkdale Care Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Parkdale is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

During our inspection we spoke with 3 people and 7 relatives. We also spoke 7 staff including the registered manager, care manager, senior care and care staff. We looked at the care records for 4 people and 4 medicine administration records. We looked at records relating to the management of the service, including audits carried out within the home, recruitment files and training records.

Updated 30 November 2022

About the service

Parkdale Care Home is a residential care home providing accommodation and personal care to up to 30 people in one adapted building across three floors. The service provides support to older people and younger adults. At the time of our inspection there were 27 people using the service.

People’s experience of using this service and what we found

People were supported safely by staff who understood how to recognise potential abuse and take appropriate action. People had risks to their safety assessed and planned for, when things changed these were updated.

There was enough staff to support people safely and they had been safely recruited to work at the service. Staff were administering medicines safely and following procedures to keep people safe from the risk of infection. Where incidents had occurred, these were reviewed, and learning was drawn from them to share with staff and prevent things from reoccurring.

People’s needs were assessed and planned for in line with good practice. People were involved in their care planning and their needs and preferences were considered. People were involved in making improvements to their environment and we saw the provider was working to continuously improve areas of the home. People were supported by staff who understood their needs and preferences.

Staff had the skills to carry out their roles and were able to demonstrate a knowledge of how people should be supported effectively. Staff understood people’s health conditions and staff worked with other agencies to provide support. Staff supported people to eat and drink and manage any risks, people had a choice of meals and were happy with the quality of the food and drinks they were offered.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider had systems in place to check on the quality of the care people received and to monitor this and look for areas of improvement. We found the provider was ensuring a learning culture was in place and working with other professionals.

Rating at last inspection and update

The last rating for this service was requires improvement (published 23 August 2022)

The provider completed an action plan after the last inspection to show what they would do and by when to improve.

At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

We carried out an unannounced inspection of this service on 27 July 2022. Breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve safe care and treatment, safeguarding people from abuse, consent and governance of the home.

We undertook this focused inspection to check they had followed their action plan and to confirm they now meet legal requirements. This report only covers our findings in relation to the Key Questions Safe, Effective and Well-led which contain those requirements.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained requires improvement. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Parkdale Care Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.