About the service Bonhomie is care home which provides a link between crisis mental health care and supported living for people living with mental ill health and people who misuse drugs and/or alcohol. People may also have a physical disability. The service can provide accommodation and personal care for up to 19 people at any one time. At the time of our inspection, the service was supporting five people.
People’s experience of using this service and what we found
This was the first inspection of Bonhomie and the service was only supporting a small number of people. Whilst people currently living at the service were receiving high quality support, the management team recognised that some of their monitoring and governance systems would need to be developed and strengthened to ensure the same standards are maintained as the service continues to grow.
People were safeguarded and risks to people's health and safety were identified and managed. People told us they felt safe and were cared for by staff who knew them well. People received their medicines as prescribed and improved practices ensured medicines were managed safely. Accidents, incidents and safeguarding concerns were reported and investigated as required and actions taken to prevent reoccurrence.
People’s needs were appropriately assessed and involved in the discussions about their care. Staff were recruited safely and received training and supervision to develop the skills needed to support people effectively.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People had access to external healthcare services and were supported to attend appointments and manage their specialist mental health needs.
People were accommodated in a well-equipped environment that promoted independent living. Staff supported people to drink enough and maintain a balanced diet and people had opportunities to plan and prepare their own meals.
People were treated with kindness, dignity and respect. Staff interactions with people were warm and caring. People appeared relaxed in their environment and the home had a calm and friendly atmosphere.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 23 April 2021 and this is the first inspection.
Why we inspected
This was a planned inspection to provide a rating for the service following its registration.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.