Updated 24 November 2022
Background
Spring Lodge is a sexual assault referral centre (SARC) commissioned by NHS England and the Police and Crime Commissioner for adults. The SARC service is available 24 hours a day, 7 days a week (including public holidays) to provide advice to police and patients, deliver forensic medical examinations, provide support following recent and non-recent sexual abuse, and offer onward referrals to independent sexual violence advisors (ISVA) in the Lincolnshire area. Lincolnshire police commission HCRG Medical Services Ltd (HCRG) to deliver the forensic medical examinations for adults attending the SARC.
We last inspected the service on 15 December 2021 when we judged that HCRG was in breach of CQC regulations. We issued a Requirement Notice on 14 February 2022 in relation to Regulation 17, Good Governance of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The report on the inspection can be found on our website at Dentists - 1-10800686345 Lincolnshire SARC (14/02/2022) INS2-12081732973 (cqc.org.uk)
The purpose of the inspection was to determine if the registered provider was meeting the legal requirements and regulations under Section 60 of the Health and Social Care Act 2008 and that patients were receiving safe care and treatment.
This review was conducted by one CQC inspector and included a review of evidence and meeting with the registered manager. Before this inspection we reviewed the action plan submitted by HCRG to demonstrate how they would achieve compliance. On site, we reviewed a range of documents provided by HCRG, spoke with the registered manager, and reviewed a sample of patient records.
Documents we reviewed included:
- Service action plan
- Six patient records
- Information gathering proformas used for all patient groups
- Case notes audits
Key findings
- Improvements had been made to record keeping templates, and care records reviewed were complete and contemporaneous.
- A new system was in place to monitor the reporting and outcome of safeguarding referrals.