Broadway Lodge

Updated 21 November 2023

Broadway Lodge is a residential substance misuse service in Weston Super Mare. We conducted an assessment of the care provided at Broadway Lodge on the 21 November 2023. We went onsite and inspected on the 22 November 2023. We reviewed safe, effective, caring and responsive key questions. The overall rating for this service is good. We have rated the key questions we looked at (safe, caring, effective and responsive) as good. However, staff did not demonstrate they used the risk assessment framework provided for their handovers. This meant that patient risks could potentially be missed and not addressed or mitigated. The provider had made some improvements to the handover document and associated handover processes in response to our findings at this assessment. We also saw trained Broadway Lodge staff provided acupuncture to clients and local businesses provided services such as meditation. Some clients in the service had the opportunity to volunteer or working in the local community if they were receiving extended treatment.

Updated 21 November 2023

Most of clients told us that staff treated them fairly and equally. Most reported that no-one was unfairly discriminated against. Clients told us they received care with a choice of treatments guided by their needs assessments. Staff personalised their treatment interventions within the pathway model and based them around what the clients wanted to achieve. Clients told us that staff interacted with them in a respectful and caring manner. Staff showed compassion, dignity and respect, and provided responsive, practical and emotional support as appropriate. Feedback from clients showed they were receiving holistic packages of care with a choice of treatments guided by their needs assessments. The treatment was in line with National Institute for Health and Care Excellence guidance and National Treatment Agency for Substance.