10 May 2023
During a routine inspection
About the service
118 Widmore Road provides a respite accommodation and personal care for up to 10 people with learning disabilities at any one time. At the time of our inspection 2 people were on a respite placement at the service.
People’s experience of using this service and what we found
Right support
We found the outcomes for people using this service reflected the principles and values of Right support, right care, right culture. People’s independence was promoted. Their care and support needs were assessed before they started to use the service. Risks to people had been assessed to ensure their needs were met safely. People’s medicines were managed safely. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right care
People received kind and compassionate care. Staff understood and responded to people’s individual needs. Staff supported people to achieve their aspirations and goals. Staff supported people to take part in activities and pursue their interests in their local area. There was a complaints procedure in place in formats that people could understand. People had access to health care professionals when they needed them.
Right culture
People received good quality care because staff were trained in areas related to their individual needs. Staff received regular supervision from the manager. People and those important to them were involved in planning their care. Staff protected and respected people’s privacy and dignity. People, their relatives and staff views were considered through surveys and meetings.
The provider had safeguarding and whistle blowing procedures in place and staff had a clear understanding of these. Robust recruitment checks had taken place before staff started working at the service. There were enough staff available to meet people’s needs. Staff followed government guidance in relation to infection prevention and control.
The manager and staff worked in partnership with health and social care providers to deliver an effective service. There were systems in place to monitor the quality and safety of the service and any learning was identified and acted on. Staff said they received good support from the manager.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 13 May 2021, and this is the first inspection.
Why we inspected
We undertook this inspection to assess that the service is applying the principles of Right support right care right culture.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.