Kare Plus Kingston

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were in control of their care and their choices were respected. Staff involved people in their care and supported them in line with their wishes. Staff promoted people’s independence and encouraged them to do as much for themselves as they were able.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People’s choices were respected and they were in control of the care and support provided. Relatives told us, “My relative tells the care staff what she wants, if she doesn’t feel like getting out of bed, the care workers will help her to have a wash in bed” and “The care workers are very respectful, and my relative can discuss anything she wants with them. She can ask for whatever she would like for her breakfast, such as toast, cereal, porridge, or a fried egg; the care workers will give her lots of choice.” People felt staff supported them to maintain their independence. People said, “The care workers encourage me to do things for myself and will show me easier ways of doing things, such as how to get out of the bed and into the chair”, “The staff are enabling us to stay at home and be independent at home” and “The staff encourage me, they get me to try and do things and say ‘come on you can do it’, they are very good.”

Staff encouraged people to do as much as they could for themselves and supported them to maintain their independence. Staff told us, “We give them the opportunity to do it for themselves. We only assist when they show they can’t do it” and “We encourage everyone to do as much as they can for themselves.” Staff ensured people were in control of their care and respected their choices. Staff said, “We involve them in their care and encourage them to make decisions.”

Care records gave clear information about the person. This included their personalities, their interests and how they liked care to be delivered. Detailed information was provided about people’s daily routines and what elements of their care they were able to undertake independently.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.