We carried out a review of the data available to us about Rivendell View on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Rivendell View, you can give feedback on this service.
Rivendell View is a care home registered to provide accommodation and personal care, including to those living with dementia. The service can support up to 66 people, at the time of our inspection 29 people were living at the home. Rivendell View is purpose built and split over three floors with dining and communal areas on each floor. There were large landscaped gardens to the rear of the property.
People’s experience of using this service and what we found
People were protected from the risk of harm and abuse. Staff were knowledgeable and supported people to remain safe. People received their medicines safely and referrals to other medical professionals were done timely and recommendations were acted upon.
Staff were recruited safely and trained to a high standard. There were enough competent staff on shift to ensure people were safe and received good quality care. Staff members told us they were encouraged and given the time to sit and socialise with people to build open and trusting relationships.
Peoples care needs were assessed prior to admittance to the home and regularly reviewed. People and their loved ones were included in this process and they were encouraged to express their wants and outcomes from the care they received. Care plans were person centred and were reviewed and updated regularly.
Staff treated people with respect and promoted their dignity and independence. People were encouraged to express their views and make decisions about their own care. People and their relatives told us they were updated and advised of changes and included in regular reviews of care plans.
People told us the service was well led and they received person centred care. Relatives we spoke with supported this and told us management were open and approachable. Management and staff were clear about their roles, responsibilities and continuously looked for ways to develop and improve the service and the level of care provided.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 28 May 2021 and this is the first inspection.
Why we inspected
This is the first inspection of a newly registered service. We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.