We carried out a review of the data available to us about DCC South Derbyshire Home Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about DCC South Derbyshire Home Care, you can give feedback on this service.
DCC South Derbyshire Home Care is a domiciliary care agency providing personal care to people in their own homes. The service supports younger people and older people, including those living with dementia. At the time of our inspection there were 50 people using the service who received personal care. Many people using the service were in receipt of a short-term service, with an aim of providing reablement support following a hospital stay or illness.
People’s experience of using this service and what we found
People were kept safe from the risk of abuse as staff understood how to recognise and report abuse. Risks to people were assessed and reviewed as their needs changed so staff could support them safely. There were enough staff to ensure people’s needs were met and care calls were monitored so people received them on time. People received their medicines as prescribed and supported to manage this independently where appropriate. Staff understood their responsibilities to report accidents and incidents and lessons were learned when things went wrong.
Full assessments of people’s needs and choices were carried out and reviewed regularly. Staff were suitably trained to carry out their roles and the provider encouraged staff to learn and develop. There were effective systems in place to refer to, and share information with, relevant healthcare professionals and agencies both internally and externally. This meant people were supported to maintain their health and well-being.
People were supported to have maximum choice and control of their lives and staff them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us consistently that staff were kind and caring. Staff were passionate about providing dignified care and helping people to regain independence.
Care was personalised and staff knew people well, and what was important to them. People’s diverse needs were considered, and information was made available to people in a way that they could understand. There was a clear complaints policy in place which was shared with people.
The service was well-led. Staff instilled a positive culture and worked in partnership with relevant agencies to support people to achieve good outcomes. Managers and staff understood their roles and responsibilities. Quality assurance checks were completed to ensure the service remained safe. The provider sought and valued feedback from people and staff.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 10 October 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.