Archived: Royal Court

Updated 21 August 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We undertook a focused inspection of Royal Court on 30 July 2015. This inspection was completed to check that improvements to meet legal requirements planned by the provider after our comprehensive inspection on 8 and 9 January 2015 had been made. We inspected the service against two of the five questions we ask about services: is the service effective and is the service responsive? This is because the service was not meeting legal requirements in relation to one question and concerns had been raised about the other. The inspection was undertaken by one inspector and was unannounced.

Before our inspection we reviewed the information we held about the service. This included the provider’s action plan, which set out the action they would take to meet legal requirements and other evidence submitted by the provider. We also looked at the concerns which had been raised and spoke with other people dealing with these issues.

During the visit we spoke with the registered manager and five staff. We looked at six staff records and schedules for annual appraisals and one to one conversations with staff. We also looked at complaints records.

Updated 21 August 2015

We carried out an unannounced comprehensive inspection of this service on 8 and 9 January 2015 at which a breach of legal requirements was found. This was because the registered person did not have suitable arrangements in place in order to ensure staff were appropriately supported in relation to their responsibilities, by receiving appropriate supervision and appraisal. After this inspection we also received concerns in relation to how the provider dealt with complaints. We looked into these concerns as part of this inspection. This report only covers our findings in relation to these topics.

After the comprehensive inspection, the provider wrote to us to say what they would do to meet legal requirements in relation to the breach. We undertook a focused inspection on 30 July 2015 to check that they had followed their plan and to confirm that they now met legal requirements.

This report only covers our findings in relation to this topic. You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for ‘Royal Court’ on our website at www.cqc.org.uk.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At our focused inspection on 30 July 2015 we found the provider had followed their action plan which they said would be completed by 31 May 2015 and legal requirements had been met. Staff were having one to one meetings and annual appraisals to discuss their performance and training needs. People’s complaints and those made on their behalf were listened to and investigated. A response was made to complainants to inform them about any action taken.