Cloyda Care Home

Updated 19 January 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was carried out by one inspector.

Service and service type

Cloyda Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

The inspection took place on 08 December 2022 and was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and health professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke in person with the registered manager, operations manager, 3 care workers and 3 people using the service. We also reviewed feedback from 8 relatives and reviewed a range of records. They included 3 people’s care plans and risk records and 4 staff files in relation to recruitment, training and supervision. We also checked a variety of records relating to the management of the service, including audits and quality assurance records. We observed activities and lunch.

Updated 19 January 2023

About the service

Cloyda Care Home is a care home that provides residential care for up to 35 older people in one adapted building. At the time of our inspection there were 29 people using the service including those living with dementia.

People’s experience of using this service and what we found

Some of the systems in place, such as ways of engaging with people and staff and the provider’s plans to develop and improve the service were informal. We have made a recommendation about this and will follow this up at the next planned inspection for the service.

People and their relatives told us that Cloyda Care Home was a safe place to live. The provider ensured people were kept as safe as possible through ensuring that staff understood what steps to take if people were at risk. Risks assessments were completed and reviewed and included ways in which staff could support people to take acceptable risks and enjoy their lives safely. Staff received training in safeguarding and knew who to report any concerns to. There were enough staff employed to meet people’s needs and the provider operated robust recruitment checks which helped to ensure that they were safe to work with people. Medicines were administered safely by staff who had been trained to do so. There were systems in place to monitor any incidents and accidents that took place. Staff used Personal Protection Equipment (PPE) safely, effectively.

There was a warm, welcoming feel to the home, and we received positive feedback about how the home was run by the registered manager. There was an open, transparent culture in the service where people, relatives and staff felt that their views would be taken on board. A number of quality assurance audits took place which helped to ensure the management team continued to provide a good level of care. These included medicines, infection control, health and safety and other checks.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 7 November 2018). The overall rating for the service remains good. This is based on the findings at this inspection.

Why we inspected

We undertook this inspection as part of a random selection of services rated Good and Outstanding.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

We did not inspect the key questions of effective, caring and responsive.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Cloyda Care Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.