3 May 2013
During a routine inspection
We spoke to three people and the staff and management of the home. People agreed that they were cared for in the home but at times they became upset. Staff had been trained to manage situations when people living in the home became upset. We saw staff implement their training and they managed these situations well. Staff told us that the home had become calmer, there were fewer incidents and that they felt more confident. Although some further training was planned, meetings were held weekly to ensure that people were safe and that care was consistent.
We saw that people were able to raise their concerns and staff responded appropriately. The provider had improved the systems to manage people's medicines to minimise the risk of errors. Staff were aware of their responsibility to raise any concerns about people's care and this helped to keep people safe.