18 October 2022
During a routine inspection
Ancasta Grove is a residential care home providing personal and nursing care to younger adults and older people who may be living with dementia or a physical disability. At the time of this inspection, we had limited the number of people accommodated to 31 rooms on the ground floor. After this inspection found improvements had been made, we removed this condition of registration.
People’s experience of using this service and what we found
People were safe and protected from avoidable harm and abuse. The provider supported people to keep themselves and their belongings safe and secure. The provider had processes to manage people’s medicines safely, and they had adapted their infection control measures in response to the COVID-19 pandemic.
People had good outcomes. People’s feedback about the effectiveness of the service was consistently good.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported with kindness and compassion, and treated with dignity and respect. Staff supported people to take part in decisions about their care, with attention to people’s communication needs and any equality characteristics.
People's care plans were personalised and individual, setting out people's needs and choices and how they were to be met. Staff had a good understanding of people's needs and responded to them according to their care plans. Staff supported people to take part in social events and activities which were relevant to them.
The service was consistently well managed and led. The leadership and culture promoted high-quality, person-centred care. The provider could show clear improvements in how the service was managed.
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk.
Rating at last inspection:
We did not give an overall rating at the last inspection (published 31 May 2022). This was because it was a focused inspection which did not cover all 5 key areas.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.