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Oxford Branch

Overall: Requires improvement read more about inspection ratings

Kwikfix Recruitment Services Ltd, Sandford Gate, East Point Business Park, Oxford, OX4 6LB 07861 214258

Provided and run by:
Kwikfix Recruitment Services Limited

Report from 15 July 2024 assessment

Ratings

  • Overall

    Requires improvement

  • Safe

    Requires improvement

  • Effective

    Requires improvement

  • Caring

    Good

  • Responsive

    Requires improvement

  • Well-led

    Requires improvement

Our view of the service

The Oxford Branch is a domiciliary care service that at the time of this assessment was supporting 13 people in their own homes with a regulated activity of personal care. Not everyone using the service received personal care. CQC only inspects where people receive personal care, which is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.  We carried out this between assessment 30 July 2024 to 9 August 2024. This was a responsive assessment as there had been concerns raised about the service and how it managed medicines, risks to people’s care and the governance, management and sustainability of the service. The service had made improvements and we found no evidence to support the concerns. We found the provider's quality assurance systems were effective, and medicines were well managed. People received their medicine as prescribed. An effective risk management process was in place and people told us they felt safe. The service is rated Requires Improvement and until we have assessed more quality statements in Effective, Caring and Responsive the rating for this service remains the same.

People's experience of this service

The people and their relatives told us they were generally happy with the support provided by the service. They said staff were caring and kind and were usually punctual. Staff were knowledgeable and most communicated well. The provider and staff were approachable and supportive.