Tavey House

Updated 1 June 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by two inspectors and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Tavey House is a residential care home. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Tavey House is a residential care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection the service had a registered manager, but they were no longer working at the service and the provider had asked them to de-register. The provider has applied to CQC to be the service's new registered manager.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since they registered with CQC. We sought feedback from the local authority who worked with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

During the inspection

We spoke with six people who used the service and one relative. We spoke with the provider, team leader, clinical lead, medicines lead, and two care workers. We spoke with two visiting professionals. We reviewed a range of records including four people’s care records, staff files, and records relating to the overall management of the service.

Updated 1 June 2022

About the service

Tavey House is a residential care home registered to provide accommodation and personal care for up to 12 older people, some of whom are living with dementia. At the time of the inspection there were 10 people using the service.

People’s experience of using this service and what we found

People were happy living at Tavey House and praised the premises, the staff, and the care provided. A person said, “It’s a beautiful place, I enjoy living here.” A relative told us, “[Person] absolutely loves it here and the family’s minds are at rest as we know they are well looked after. I would certainly recommend this home.”

The staff were caring and looked after people with kindness and respect. They encouraged people to be independent, where possible, and to enjoy individual and group activities. A relative said, “The staff are fantastic. [Person] has taken to every single one of them and they’re like family.”

Health care professionals said staff worked well with them and were ‘proactive’ in referring people to health care services when needed. They made positive comments about how well the staff knew the people they supported, and the quality of record keeping and information sharing.

The service’s new management team ensured people received good quality care and support. They carried out regular audits to check the service was running well, record-keeping was in good order, and people were safe.

People, relatives and staff were encouraged to share their views on the service. They said managers listened to them and made changes where necessary. People and relatives said all managers and staff were approachable and helpful and wanted the best for the people living at Tavey House.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Requires Improvement (report published 30 July 2021). The overall rating for the service has improved to Good. This is based on the findings at this inspection.

Why we inspected

This inspection was carried out to follow up on action we told the provider to take at the last inspection. At this inspection, improvement had been made and the provider was no longer in breach of regulations.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.