13, 17 June 2013
During a routine inspection
People told us they were getting the service they wanted. One person said, 'I have a visit three times a day. It's usually to make my meals. They leave everything for me so I have enough to eat and drink before they come again'. A family member told us 'I think mum is happy with the arrangement. She likes some staff better than others which is only natural. I can't fault them. In fact I would describe some carers as outstanding'. People thought the service was generally reliable and staff were flexible in their work.
People's views on how they wanted their care and support provided had been recorded. Staff knew about people's values and beliefs that were to be respected and care plans acknowledged people's right to privacy dignity and choice. People who may not fully understand their options or lacked capacity were represented properly.
People were protected against the risks associated with medicines because staff had been trained properly.
People were cared for by staff who had been subjected to strict character checks to ensure their suitability to work with people using the service and who had been trained to a satisfactory standard. Staff were described as helpful, kind and caring and respectful to people and their homes. People were consulted about the standard of service delivery they received.