Harley Fitzrovia Health

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Harley Fitzrovia Health on 27 July 2022. This inspection was conducted as part of our inspection programme of registered independent health providers.

Harley Fitzrovia Health is registered with CQC under the Health and Social Care Act 2008 in respect of the following regulated activities: diagnostic and screening procedures, surgical procedures and treatment of disease, disorder or injury. Harley Fitzrovia Health specialise in providing a range of private GP appointments as well as treatments and services relating to physiotherapy, medical and travel vaccinations, blood testing, mole mapping and fertility treatments.

At the time of our visit, the service had been functional for nine months.

The provider is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The service had systems in place which kept patients safe. These included checks on patients attending the service and risk assessments conducted to ensure staff and patients were safe whilst attending the service.
• Staff at the service had the skills and knowledge to provide effective care.
• The service was offered on a private, fee paying basis only and was accessible to patients who chose to use it. Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
• The service obtained consent to care and treatment in line with legislation and guidance.
• Provision of services at the clinic considered patient demand and included timely access appointments which included face-to-face, telephone and video consultations.
• There was a focus on innovative, learning and improvement.

The areas where the service should make improvements: -

• Incorporate a system of peer-review of clinical staff records to ensure consistency and quality.
• Devise processes to ensure timely follow-up of required patient tests.
• Consider safeguarding level two training to reception/administrative staff who may have contact with children as recommended by The Royal College intercollegiate guidance.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services