Hill House Care Home

Updated 9 September 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC's response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

This inspection took place on 18 August 2020 and was announced. The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.

Updated 9 September 2020

About the service:

Hill House is a care home which provides personal and nursing care. Hill House accommodates up to 60 adults some of whom were living with dementia. At the time of the inspection, there were 52 people living at Hill House which is located on a residential road in Kenley.

People’s experience of using this service and what we found:

People felt safe and were supported by staff who knew how to protect them from abuse and avoidable harm. People received their medicines when they were due. All areas of the home were clean, tidy and well maintained. People were protected from the risk and spread of infection. There were enough staff to support people safely and meet their needs.

People were supported by staff who were well trained and received regular performance reviews. Staff were kind and caring and treated people with respect. People received support to maintain their health and had access to external healthcare professionals. People had a choice of healthy meals and enough to eat and drink. People had the opportunity to take part in organised activities.

People's needs were assessed and they received care which met their needs. People were satisfied with the quality of care they received. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

All areas of Hill House were clean, well-furnished and well-maintained. The home was fully accessible and people moved freely around the home regardless of any mobility difficulties.

The registered manager and staff understood the responsibilities of their role. There were systems in place to obtain people's views and people knew how to make a complaint. There were appropriate systems in place to assess and monitor the quality of care people received.

For more details, please see the full report.

Rating at last inspection:

The last rating for this service was good (the last inspection report was published in November 2017).

Why we inspected:

We inspected Hill House on 4 June 2019. This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.