15 September 2022
During an inspection looking at part of the service
Ashcroft Hollow Care Home is a residential care home providing personal and nursing care to up to 45 people. The service provides support to people aged 65 and over in one adapted building. At the time of our inspection there were 38 people using the service some of whom were living with dementia.
People’s experience of using this service and what we found
The provider had made improvements since our last inspection and people now had up to date risk assessments in place which were reflected of their current needs and were regularly reviewed. People were supported by staff who were trained to recognise and report on abuse. People were supported by enough staff who were safely recruited to work at the home. The provider had effective systems in place to safely manage people’s medicines and effective infection, prevention and control systems were in place. Lessons were learnt when things went wrong.
People’s needs and choices were assessed prior to and following their admission to ensure their needs and preferences could be met. People were supported by trained staff who were passionate about their roles. People were supported to eat and drink enough to maintain a healthy diet and they received consistent, effective and timely care. Adaptations were made to the home to meet people’s needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were well treated and supported to express their views and were involved in their care. People’s privacy, dignity and independence was respected and promoted. People complimented the staff team and the care they received.
People received personalised care which met their needs and preferences. The registered manager understood the accessible information standard. People were supported to follow their interests and maintain relationships which were important to them. People confirmed they knew how to raise any concerns or complaints. People’s end of life care wishes, and preferences were considered and documented in their care records.
The provider had updated their quality assurance processes in place to ensure they identified areas for improvement and actioned any concerns. People were supported by staff who shared a positive culture which was passionate about people receiving person-centred care. Staff were encouraged to be open and honest when things went wrong. People, their relatives and staff confirmed they had the opportunity to make suggestions and improvements to the care people received. The provider worked in partnership with others.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 26 October 2020) and there were breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
This inspection was prompted by a review of the information we held about this service and was carried out to follow up on action we told the provider to take at the last inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Ashcroft Hollow Care Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.