Archived: Laserase Newcastle Limited

People were provided with consistent support and treatment from appropriately skilled staff. All treatment was given safely in a clean and hygienic environment.

Systems were in place to keep check on the quality of the service that people received. The people we talked with told us they were satisfied with how they were treated. Their comments included, 'The nurse went through everything step by step at each session'; 'We were given good information and advice. The decision (to have treatment) was left entirely up to us'; and, 'I'm 100% happy with it'.

People were given plenty of written, verbal and pictorial information about their treatment choices, and were given enough time to make an informed decision before proceeding with treatment.

People's needs were carefully assessed and a treatment plan was drawn up with them. Progress was recorded at each session and significant improvements were noted.

The clinic took steps to make sure that people were protected from harm, including appropriate arrangements when treating children.

Staff were given suitable support and supervision, and had been given the training necessary to meet people's treatment needs.