Chestnut Grove Rest Home

Chestnut Grove Rest Home is a small residential care home providing personal care to up to 12 people. The service provides support to older people. At the time of our inspection there were 12 people using the service. The home has a homely and welcoming atmosphere. It is set over 2 floors and there are comfortable communal areas for people and relatives to use.

People’s experience of using this service and what we found

Some improvements were required around the documenting of medicines, which we have made a recommendation about. Risks to people’s health and wellbeing were assessed, and people were supported by enough staff who knew their needs well. People were protected from the risk of abuse and from the risk of mistakes being repeated, due to effective processes. People felt safe. One person said, “The staff give me lots of reassurance to help me feel secure.” The home was clean and comfortable, with a homely atmosphere.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People spoke highly of the home and enjoyed the food. A person said, “My food is very good and am always asked what I want. If I don’t like what is on offer they will change it.” People were supported to live healthy lives. Rooms were personalised and decorated to a high standard. Staff were well trained. One person said, “It’s only small here, the staff know me well and I know them well.”

Staff were kind and caring, and treated people with dignity and respect. A person said, “It doesn’t get any better when it comes to caring about us all.”

Care plans were person centred and took account of communication needs. There was a robust complaints policy although there had been no recent complaints. People were supported well when at the end of their lives. People took part in a range of activities and events. A person said, “Lots of people come to visit us, people from the church and children from the school.”

People and relatives thought that the home was well run. The registered manager understood their responsibilities regarding risk and wider regulatory requirements. People and their relatives were asked for feedback and staff enjoyed their jobs. Further learning and training was encouraged to benefit the practice and outcomes at the home.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service under the previous provider was outstanding, published on 19 July 2021.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.