• Care Home
  • Care home

The Red House Welfare & Housing Society

Overall: Good read more about inspection ratings

Meadow Lane, Sudbury, Suffolk, CO10 2TD (01787) 372948

Provided and run by:
Red House Welfare And Housing Society

Latest inspection summary

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Background to this inspection

Updated 14 June 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection, we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was carried out by two inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service

Service and service type

The Red House Welfare & Housing Society is a ‘care home.’ People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Red House Welfare & Housing Society is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our inspection there was a registered manager in post

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a provider information return (PIR) prior to this inspection. The PIR is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection

We spoke with 7 people who lived at The Red House Welfare Society and the relatives of 3 people about their experience and views of the care provided to their family members. We also had contact with 8 members of staff, including care staff, maintenance staff, the administrator, the deputy manager, and the registered manager. We observed people's care to help us understand the experience of people who could not talk with us. We reviewed a range of records. This included 5 people's care records and medication records. We looked at a variety of records relating to the management of the service.

Overall inspection

Good

Updated 14 June 2023

About the service

The Red House Welfare & Housing Society is a residential care home, providing personal care and accommodation for up to 34 people aged 65 and older. The service provides support to older people and people living with dementia. At the time of our inspection 25 people were living in the service.

People’s experience of using this service and what we found

We had rated this service requires improvement and taken additional enforcement action over the last two inspections. At this inspection we found progress had been made. Despite some remaining areas for improvement, such as the need to consistently ensure effective oversight, the service had enhanced leadership and there were improved management systems and governance . The embedding of these new ways of working are now required to ensure consistency moving forward.

We received lots of positive feedback from people living at The Red House Welfare & Housing Society about how safe they felt living at the care home. We also heard from many relatives who told us they felt their family members were well looked after and cared for.

Systems were now in place to manage and mitigate risk and support people's health and well-being. Medicines systems had been reviewed and improvements implemented. People received their medicines safely and in accordance with their prescription.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager was passionate about their role and making continued improvements of the service. They were open and proactive to any queries we raised during the inspection.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

We undertook this focused inspection to check the provider had followed their action plan and to confirm they now met legal requirements.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. We have found evidence that the provider needs to make improvements. Please see the well-led section of this full report.

The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection .

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for The Red House Welfare & Housing Society on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.