Hartland House

Updated 31 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 17 March 2021 and was announced.

Updated 31 March 2021

About the service

Hartland House is a residential care home providing accommodation and personal care to 30 people aged 65 and over at the time of the inspection. The service can support up to 32 people.

The home is owned and operated by the Abbeyfield Lakeland Extra Care Society Limited, an affiliate of the national Abbeyfield charity, through a volunteer board of trustees. Accommodation is provided over two floors with several communal areas and accessible garden areas to sit in and private car parking.

People’s experience of using this service and what we found

Safeguarding systems were in place to protect people from the risk of abuse or unsafe care. Staff were aware of the procedures, had received training on it and knew what action to take. The provider had recruited staff safely. The registered manager made sure sufficient numbers of staff were on duty throughout the day and night to make sure people received the support as they needed. People received their medicines safely and as their doctor had prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People and their families had been fully involved, where relevant, in planning and reviewing the care and support provided. People received good nutrition and hydration in line with their personal choices. Everyone we spoke with said the food served was excellent.

All the people we spoke with told us they were happy with the staff and care they received. One person said, “All the staff are nice and considerate.” Another person told us, “They [staff] give you plenty of time to express what you want and any time you wish to talk they will.” People were treated with respect and their dignity and privacy were actively promoted by the staff supporting them. People were fully supported to maintain their independence.

The provider planned people's care to meet their needs and take account of their choices. Care plans had been reviewed regularly and people told us they had been involved. One person said, “My care plan was reviewed recently. I am very happy with it. I am happy with everything here.” Another person told us, “I have my care plan in my drawer. I also have a hospital bag in my wardrobe just in case I get taken to hospital in a rush.” People could see their families and friends as they wished. People knew how they could raise concerns about the service provided.

The provider and registered manager regularly monitored the quality and safety of the service. Governance and quality assurance were well-embedded within the service. The leadership of the service promoted a positive, open culture. The registered manager and staff team worked closely with other agencies and healthcare professionals to make sure people had good care. A visiting professional told us, “I look forward to my sessions at Hartland House and always receive a warm welcome.”

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 23 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.