Updated 11 October 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by one inspector.
Service and service type
Colin Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
At our last inspection the service did not have a registered manager. The service now had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced. The provider knew we would be returning on the second day.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. This included any significant incidents that occurred at the service.
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.
During the inspection
We spoke with all four people who used the service. We spoke with four members of staff. This included the registered manager, the team leader and two support workers.
We reviewed a range of records. This included four people’s care and medicines records and five staff files in relation to recruitment, training and supervision. We also reviewed records related to the management of the service, which included quality assurance checks and minutes of team and residents’ meetings.
After the inspection
We continued to seek clarification from the provider to validate evidence found in relation to people’s care and support, training and quality assurance processes. We spoke with two relatives of people who used the service. We also asked for feedback from three health and social care professionals but did not receive a response.