We carried out a review of the data available to us about Springfield on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Springfield, you can give feedback on this service.
People's experience of using this service and what we found
People's needs had been assessed however care plans did not fully reflect key information relating to people's specific needs, including health conditions. Risks were mitigated as staff demonstrated they knew people well, though, on occasions, people were supported by staff who were not as familiar with their needs. Relatives felt improvements could be made to records where people required support to access meals. The registered manager told us they would improve and develop records to include key, personalised information, following our inspection visit.
People were supported to take their medicines safely. There was a process in place to report and investigate incidents and accidents. Staff followed safe procedures to manage the risk of infections for people. Sufficient numbers of trained staff were deployed to meet people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. We have made a recommendation about reviews of people's mental capacity.
People were cared for by kind, compassionate and respectful staff. Staff understood the need to respect people's privacy and dignity and supported people to maintain their independence.
Staff were knowledgeable about people's needs, preferences and wishes as to how they wanted their care to be provided. People's communication needs were met. There was a complaints procedure in place and people were encouraged and supported to share any concerns about their care.
A new registered manager was in post and they had begun the process of identifying and implementing improvements and establishing consistency within the service. Staff told us they received good support and leadership in their roles. The provider's systems allowed staff to monitor the quality of the service and drive continuous improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 1 September 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.