Background to this inspection
Updated
12 March 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection team consisted of one adult social care inspector.
Service and service type: This service is a supported living service. It provides personal care to people living in rented accommodation on one site.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service two days’ notice of the inspection site visit because we inspected on a weekend and we wanted to ensure there would be someone in the office.
We visited the service on 17 February 2019 to meet the day to day managers, speak with staff, spend time with people using the service and to review care records, policies and procedures. The following week we spoke with the registered manager over the telephone and received information from them by email.
What we did:
The registered manager sent us a provider information return (PIR). This is a document completed by the registered manager which contains information on how the service is developing and any planned improvements.
As part of the inspection we spent time with five people who received support from the service. We spoke with the registered manager, two day to day managers and four members of care staff. We looked at five people’s care records and looked at three staff files including training and recruitment. We reviewed the service’s accidents and incidents’ file, audits and complaints policies.
Updated
12 March 2019
About the service:
16 White Wings House provides care and support to people living in a ‘supported living’ setting, so they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate the premises used for supported living; this inspection looked at people’s personal care and support. At the time of our inspection 15 people were living in their own flats within 16 White Wings House. The service supports people with different needs and backgrounds, including people with learning disabilities, physical disabilities, mental health needs, autism spectrum disorders and people who may display behaviours that challenge others.
People’s experience of using this service:
People spoke highly of the service they received from 16 White Wings House. The service had strong person-centred values and placed people’s wellbeing at the heart of their work. People received personalised support which met their needs and preferences.
People were fully involved in the planning and delivery of their care and this was done in a way which encouraged independence. People’s care plans contained personalised information which detailed how they wanted their care to be delivered.
Staff knew people well and worked hard to enable them to share their views, make choices and live active lives as independently as possible. The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways; people’s support was focused on them having as many opportunities and choices as possible. Registering the Right Support is best practice guidance designed for services supporting people with learning disabilities and autism.
Risks to people’s health, safety and wellbeing were assessed and acted upon. We found a number of risk assessments for people had not been completed. However, staff knew people’s needs well and were taking action to protect people. Action was taken immediately following our inspection to complete the necessary risk assessments.
People were protected from potential abuse by staff who had received training and were confident in raising concerns. There was a thorough recruitment process in place that checked potential staff were safe to work with people who may be vulnerable.
People were supported by kind and caring staff who worked hard to promote their independence and sense of wellbeing. Staff were provided with the training, supervision and support they needed to care for people well.
There was strong leadership at the service. People and staff spoke highly of the management team and there was a positive culture at the service with people and staff feeling their voices were listened to.
There were effective quality assurance systems in place to assess, monitor and improve the quality and safety of the service provided.
More information is in the full report.
Rating at last inspection: This service was last inspected on 25 May and 15 July 2016 and was rated good overall and in every key question. The report was published 30 August 2016.
Why we inspected: This inspection was scheduled based on the registration date of the service.
Follow up: We will continue to monitor the intelligence we receive about the service. If any concerning information is received we may inspect sooner.