Background to this inspection
Updated
26 February 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 10 February 2022 and was announced. We gave the service one days notice of the inspection.
Updated
26 February 2022
About the service
Oakdene is a residential care home providing accommodation and personal care to 19 people aged 65 and over in one adapted building. At the time of the inspection there were 19 people living in the home.
People’s experience of using this service and what we found
People felt they were safe, and relatives raised no concerns over how staff supported their family member. Staff knew how to escalate issues and concerns and were aware of potential risks when providing support.
People received their medicines appropriately, as required. Staff used the correct personal protective equipment (PPE), such as gloves and aprons when assisting people. Accidents and incidents were managed appropriately. Staff were recruited in a safe way.
Staff received an effective induction and appropriate ongoing training, so they felt confident when supporting people. People felt staff supported their individual needs and requirements. People received food and drinks as required and attended any medical appointments required.
People felt staff were kind and caring towards them. People were given choices and were able to make their own decisions as far as possible. Staff supported people to be independent and ensured that people's privacy and dignity was maintained.
People and relatives felt involved in the development of care plans. Care plans provided staff with information about people's needs and preferences and how they would like these to be met. A complaints procedure was in place, people and their relatives knew how to raise concerns and felt these would be addressed. People were supported to remain active and participate in social activities.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There were a number of activities arranged by the provider and supported by staff. This reduced the risk of people becoming socially isolated. Staff were aware of people's communication needs and how best to support them. People told us they had no concerns or complaints about the service.
We found the management team receptive to feedback and keen to improve the service. The provider and manager worked with us in a positive manner and provided all the information we requested.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 11 July 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.