25 April 2013
During a routine inspection
People we spoke with told us that they were happy in their home. Relatives we spoke with told us that they were also very happy with the service. Comments made to us included, "X flourishes there" and "They look after Y well, he's very happy and so am I."
We observed positive relationships between people living in the home and the staff on duty. We saw that people appeared comfortable and relaxed in their surroundings and the company of the staff.
People had care plans in place that contained information to assist staff with meeting their care and support needs. Staff we spoke with knew about people's needs and were able to tell us about them. We saw that personal care and support was provided in private.
We saw that people were being supported to lead active lifestyles with a variety of outings and activities being provided.
The home presented as clean and tidy, with procedures in place to reduce the risk of cross infection.
Systems were in place to ensure that medicines were managed appropriately on people's behalf.