Woodville Residential Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found some people had lost weight. Actions had not always been undertaken promptly to find the underlying cause. People and relatives felt that people were treated fairly with their human rights being respected. The provider worked well with healthcare professionals to support outcomes for people. Staff received training in equality, diversity and human rights and the provider had the necessary policies in place.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff understood the importance of people’s diversity. Staff confirmed they had received equality, diversity, and human rights (EDHR) training. A staff member explained they had challenged a colleague historically where they felt their behaviour could have been discriminatory. The manager understood the importance of promoting equality and diversity by ensuring people are treated as individuals and understood people’s cultural needs.

Relatives felt that their family members were treated fairly, and their human rights were respected. We were told that people were treated with respect and kindness. One person said the staff knew and supported his needs and said, “Yes they treat me as one of the crowd”.

Overall people’s care records showed people were supported by relevant healthcare professionals, to support their outcomes. However, it was not always clear if prompt referrals had been made. For example, appropriate actions were not always promptly taken to address any underlying cause of weight loss. The provider had an equality, diversity, and human rights policy in place to protect people and staff against discrimination.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.