Background to this inspection
Updated
18 March 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.
This inspection took place on 23 February 2021 and was announced.
Updated
18 March 2021
About the service:
Elizabeth House accommodates up to 20 people in one adapted building. It
provides residential care to people over the age of 65. During our visit 18 people lived at the home. The home is located in Solihull, West Midlands.
People's experience of using this service:
¿People were protected from avoidable harm and enough staff were on duty to meet people’s needs.
¿ Risk management plans contained clear instructions for staff to follow to keep people safe.
¿Staff were recruited safely and received on-going support and training to be effective in their roles.
¿The environment was clean, and staff followed good infection control practices.
¿Medicines were managed safely, and people were supported to access healthcare when needed.
¿People received information in a way they could understand and chose how to live their lives.
¿People's nutritional and hydration needs were met, and staff understood people's dietary needs.
¿Staff knew people well and were responsive to their needs. Care plans helped staff to provide personalised care.
¿People were supported to be independent. Their privacy was respected, and their dignity was maintained.
¿People's end of life wishes were documented to ensure their wishes would be respected at the end stage of their lives.
¿People enjoyed the variety of social activities and maintained positive links with their community.
¿ People and relatives spoke positively about the leadership of the service and staff felt supported.
¿Complaints were being managed in line with the provider's procedure.
¿ Systems to monitor the quality and safety of the service were effective.
¿Lessons were learnt when things had gone wrong. The provider shared learning across the organisation to drive continual improvement.
¿Feedback gathered from people and relatives was used to drive forward improvement.
At this inspection we found the evidence supported a rating of 'Good' in all areas. More information in 'Detailed Findings' below.
Rating at last inspection: At our last inspection in January 2018 we rated the service as 'Requires improvement' overall.
Why we inspected: This was a planned comprehensive inspection that was scheduled to take place in line with Care Quality Commission scheduling guidelines for adult social care services.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.