About the service The Dale is a residential care home providing personal and nursing care to 14 people aged 65 and over at the time of the inspection. The Dale accommodates people in one adapted building.
People’s experience of using this service and what we found
Care plans and risk assessments did not always detail what care and support people needed to reduce risk to them. Medicines were managed safely, however, there was no evidence staff had their competencies checked. People told us they felt safe. Staff were recruited safely, and there were enough staff to take care of people.
Staff received appropriate training, a plan was in place to ensure training was kept up to date. Staff were supported and felt supported by the management team. Staff received supervision. People’s needs were assessed, and outcomes recorded. People were offered a choice of food and drink. The service worked with other health care professionals.
People were cared for by staff who knew them well. People and their relatives told us staff were kind and caring. People had enough to do, to keep them meaningfully occupied. People provided positive feedback about the activities and entertainment on offer. People had opportunities to provide feedback about the care they received and to raise any concerns.
People told us staff were kind and caring. People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems at the service supported this practice. People told us staff treated them with dignity and respect, they were involved with the planning of their care and their views were listened to.
There were a complaints procedure and people knew how to complain. Peoples likes, and dislikes were recorded in people’s support plan and staff knew people and their preferences well. People’s communication needs were in their plans.
People spoke highly of the management team who they said was approachable and supportive. The registered manager understood the regulatory requirements. People told us they thought the service was well led.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 30 August 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.