This inspection took place on 7 and 10 October 2016. It was an unannounced visit to the service. We previously inspected the service on 20 and 26 November 2015. The service was not meeting the requirements of the regulations at that time as we found a breach of one regulation. This was in relation to recruitment practice. We also recommended improvements were made to the staff induction process, to training for staff who assess people for hoist slings and to the recording of complaints.
The Cookham Riverside is a nursing home which provides nursing and personal care for up to 35 older people. Twenty four people were living at the service at the time of our visit.
The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
We received positive feedback about the service. Comments from people included “It’s a good place; I’m very pleased with mum’s care,” “It’s very nice indeed,” “All the staff are very good; they’re kind and caring” and “The food is excellent.” Health and social care professionals spoke positively about standards of care. One told us “I always find the staff very approachable and welcoming. The staff are always very receptive to any feedback regarding the clients.” Another said “I have always found Cookham Riverside extremely professional, friendly and welcoming in my dealings with them. I have used them frequently…and I recommend them to families very warmly. This home is the one I prefer to use above others in the area due to the smoothness with which the processes work and the feedback I have from families after their loved ones are admitted.” A third healthcare professional told us “They are so attentive...I find them excellent.”
There were safeguarding procedures and training on abuse to provide staff with the skills and knowledge to recognise and respond to safeguarding concerns. Risk was managed well at the service so that people could be as independent as possible. Written risk assessments had been prepared to reduce the likelihood of injury or harm to people during the provision of their care. People’s medicines were handled safely and given to them in accordance with their prescriptions. Improvement had been made to moving and handling practice since the last inspection. Staff who assessed people for hoist slings had completed relevant training to make sure people had the right equipment to meet their needs.
We found there were sufficient staff to meet people’s needs. People told us staff were around when they needed them at all times of day or night. Improvement had been made to the induction of new staff. Staff now completed the nationally-recognised Care Certificate. The Certificate consists of an identified set of standards that health and social care workers need to demonstrate in their work. Staff received the support they required through staff meetings, supervision and training.
The home had made an improvement since the last inspection to how they recruited staff. We saw information was now sought about health conditions, to make sure prospective staff members were fit to perform their duties. However, we found inconsistency regarding the level of screening for criminal convictions. In some cases a basic check had been requested, rather than an enhanced one. This meant checks of the full range of databases had not been carried out by the Disclosure and Barring Service.
Care plans had been written to document people’s needs and their preferences for how they wished to be supported. People told us there were lots of activities arranged at the home, including trips out and visiting entertainers.
The building was well maintained and complied with gas and electrical safety standards. People had access to and looked out over a very well maintained garden. Equipment was serviced to make sure it was in safe working order.
Various audits were carried out to check the quality of care at the home. Improvement had been made to the recording of complaints. These were now documented with a note kept of actions taken. We found the home had not always notified us of important events which had occurred. For example, incidents to which the police were called. This meant we were not able to see in a timely manner the action taken by the service.
We found a breach of the Regulations of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. This was in relation to recruitment practice. We also found a breach of the Care Quality Commission (Registration) Regulations 2009, as the service had not notified us of events which they were required to. You can see what action we told the provider to take at the back of the full version of this report.