Background to this inspection
Updated
17 February 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.
This inspection took place on 1 February 2021 and was announced.
Updated
17 February 2021
About the service
Carlton House is a residential care home providing personal and nursing care to eight people aged 65 and over at the time of the inspection. The service can support up to ten people.
People’s experience of using this service and what we found
People living at Carlton House were happy and well cared for. People felt safe and were encouraged to be independent with all area of daily living. Staff provided support in line with people’s diverse needs. People received their medicines as prescribed and systems were in place to ensure these were administered according to best practice guidelines.
Staff were kind and caring and promoted positive relationships with people within the environment. Staff understood their roles clearly and knew what was expected of them. People were treated with respect and dignity and were also supported to maintain their safety and wellbeing. Relatives spoke positively about the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People and their relatives told us they were able to spend time in a way they chose to. staff understood the importance of supporting people to be socially included and prevented from social isolation.
The registered manager knew people well and staff felt supported in their role. Quality assurance systems in place, monitored the service effectively and drove improvements when they were needed.
For more details, please see the full report which is on the Care Quality Commission website at www.cqc.org.uk
Rating at last inspection;
At the last inspection this service was rated Good, (published 06 January 2017).
Why we inspected;
This was a planned inspection based on the previous rating.
Follow up;
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.