Endeavour Residential Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were treated as individuals and their views sought and listened to. People were asked for their views on the service and they knew how to make a complaint. There were good relationships with families who were able to attend regular relatives meetings and speak with the registered manager and staff at any time. We heard the registered manager speaking in detail to reassure an anxious family member about an upcoming appointment. Staff knew people very well as individuals and supported them with their health needs so they could enjoy their day. Care plans had good detail of peoples’ needs and were reviewed regularly with people and their families.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff told us, “It’s very personalised, like a real home” and “One person likes to stay in their room, we keep their room homely and how they want it.” We saw how everyone was included with the activity co-ordinator using a conversation cube, for example, where they could put relevant questions and roll to promote conversation. People were supported to communicate, for example using appropriate aids such as glasses and hearing aids or speaking clearly.

Care records showed good communication between the local surgery and health professionals. There had not been any formal complaints in the last year. An annual satisfaction survey with analysis showed what actions had been taken in response. Thank you letters from the provider showed staff were valued.

People felt supported by staff who recognised their individual needs and care and support was provided to people in response to their wishes.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.