12 May 2011
During a routine inspection
People who use the service told us they received care from regular staff that were trained to do their jobs well. They said they felt safe living in the home and staff were polite and caring. They told us they had the equipment they needed and received their medicines safely. They said the standards of hygiene and infection control by staff was good. People had the equipment they needed to make sure they were safe. Recruitment checks were carried out on staff. The staff in the care home also provided domiciliary care for people living in the cottages within the grounds and continuity of care was good. People did not have any complaints but felt if they did these would be dealt with. People's records were held securely. They said that the service carried out checks to make sure they were satisfied with the care being provided. Comments from the people using the services, relatives, health care professionals and staff were very positive.