This service is rated as
Good
overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at Laura Spence Aesthetics as part of our inspection programme. We carried out this inspection because this location had not been inspected or rated since its registration with the Care Quality Commission in July 2021.
Laura Spence Aesthetics is a private service specialising in beauty and aesthetic consultations and treatments. Laura Spence Aesthetics also provides a range of non-surgical cosmetic interventions which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.
The Regulated Activities are delivered by a clinician who is the registered person. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Our key findings were:
- Patients received care that was delivered safely and effectively.
- Clinicians assessed patients according to appropriate guidance, legislation and standards and delivered care and treatment in line with current evidence-based guidance.
- There were enough staff who were suitably qualified and trained.
- Patients were treated with respect and staff were kind, caring and involved them in decisions about their care.
- Patients received detailed and clear information about their proposed treatment which enabled them to make an informed decision. This included costs, risks and benefits of treatment.
- Pre-operative and post-operative care and advice was clear and written information was available in different formats.
- Patients were offered appointments and treatment in a timely manner to suit their needs.
- The service had good facilities and was well equipped to treat patients and meet their needs.
- Information about services and how to complain was available and easy to understand.
- There was an effective governance framework in place in order to gain feedback and to assess, monitor and improve the quality of the services provided.
- The provider was aware of the requirements of the Duty of Candour.
The areas where the provider should make improvements are:
- Review recruitment records to include full information is held on staff.
- Review the complaints reporting process to include timeframes in the response.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services