Jayne Taylor Aesthetics

Updated 20 March 2023

Jayne Taylor Aesthetics operates from:

57a Highgate Road,

Queensbury,

Bradford,

West Yorkshire,

BD13 1ED.

The clinic the service operates from is located on a main roadside position, with on-road parking available. Services are delivered from first floor accommodation above another commercial unit so may not be suitable to potential patients with mobility issues. Patients with mobility issues are assessed by the service to establish if treatment could be provided via alternate arrangements or via referral to other local providers. The service comprises a reception area, 2 treatment rooms and a toilet.

Services are delivered by the provider who is a registered nurse prescriber, and a non-medical aesthetic therapist. The service is supported by a doctor who acts as a medical director.

The service specialises in a combination of medical aesthetic treatments, treatment for certain health conditions and cosmetic procedures, some of which do not fall under the scope of the CQC.

Services are available to adults aged over 18.

The service is usually closed on Tuesdays, but appointments can be offered on those days if a need arises. Regular opening hours are:

Monday 10:00-20:00 (alternate weeks)

Wednesday 09:00-17:00

Thursday 10:00-20:00

Friday 09:00-16:00

Saturday 09:00-15:00

Patients are provided with emergency contact details for the provider who is available as required. Out of hours appointments can be offered in line with the needs of the patient and the capacity of the provider.

Consultations are mainly carried out face to face, although remote consultations can be provided either online or via telephone if required.

The service is registered with the CQC under the Health and Social Care Act 2008 to provide the following regulated activities:

• Treatment of disease, disorder or injury

• Surgical Procedures

How we inspected this service:

We carried out this inspection on 6 March 2023. Before visiting the location, we looked at a range of information that we hold about the service. We reviewed information submitted by the service in response to our provider information request, this included completed staff questionnaires. During our visit, we spoke with the Registered Manager/Director, reviewed documents and clinical records, and made observations relating to the service and the location it was delivered from.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 20 March 2023

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Jayne Taylor Aesthetics. This was the first inspection of this service undertaken by CQC. We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. The inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Act.

The provider offers a range of medical and non-medical aesthetic and cosmetic services. This includes the treatment of hyperhidrosis (excessive sweating) and bruxism (excessive grinding, or clenching of the teeth and jaw), the use of botulinum toxin to medically treat migraine, medical skin peels, and the provision of vitamin B12 injections. The provider had considered delivering slimming services and polydioxanone (PDO) thread lifts (non-surgical face lift), but at the time of inspection these services were not being delivered.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Jayne Taylor Aesthetics provides a range of non-surgical cosmetic interventions, for example, Botox, dermal fillers and cheek contouring which are not within the CQC scope of registration. Therefore, we did not inspect or report on these services.

The director of Jayne Taylor Aesthetics is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Patient feedback for the service was very positive. A survey conducted by the provider in 2023 showed high levels of patient satisfaction with accessibility, the care they experienced, and the outcomes of the treatments they received.

Online patient reviews were also positive. Of 145 reviews posted on one site, 144 rated the service 5 stars and 1 post rated it 4 stars.

Direct patient views given to CQC via the Give feedback on care online form showed that all 47 submissions from patients were positive about their experience of using the service.

Our key findings were:

The service was provided on a fee-paying basis and was accessible to people who chose to use it.

Patient treatment was safely managed.

The service had systems in place to identify, investigate and learn from incidents relating to the safety of patients and staff.

There were policies, processes and practices in place to safeguard patients from abuse.

Patient notes were comprehensive and detailed.

Patient outcomes, incidents and patient feedback was evaluated, analysed and reviewed as part of quality improvement processes.

Staff had the relevant skills, knowledge and experience to deliver the care and treatment offered by the service.

There was a clear governance framework which supported the delivery of quality care.

The areas where the provider should make improvements are:

Only supply unlicensed medicines against valid special clinical needs of an individual patient where there is no suitable licensed medicine available.

Improve the frequency of the monitoring of refrigeration storage temperatures.

Implement actions to record:

• The flushing of the water system as part of Legionella controls.
• The cleaning and disinfection of reusable equipment utilised to treat patients.

Gain assurance that the fixed electrical wiring in the building meets regulatory standards.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services